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Use wechat scan QR code < / P > < p > to share with friends and circle of friends < / P > < p > today, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%89%B9%E6%96%AF%E6%8B%89 "> Tesla < / a > the official micro blog apologizes for the incident that Shenzhen car owners were trapped in their cars. The full text is as follows: < / P > < p > thank you for your attention and supervision on Tesla. We hope to continue to create a more comfortable and comfortable electric travel life for users. Now I would like to report a customer incident happened in Xili, Shenzhen on the morning of May 30: < / P > < p > <-- Startfragment -- > < / P > < p > at 10:50 a.m. that day, we received the feedback from the customer Mr. Wen: when charging at Shenzhen Xili Tianlong charging station, the vehicle screen was black, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E8%BD%A6%E9%97%A8 "> the door < / a > could not be opened. With the help of enthusiastic citizens, the broken window rescued the customer < p > after leaving the vehicle, the customer called us to get in touch, and the staff arrived at the scene immediately. The reason for judging the condition of the vehicle on site is that the vehicle 12V < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%94%B5%E7%93%B6 "> battery < / a > storage capacity decreased. After contacting with the customer and agreeing to connect the vehicle with electricity, the vehicle has been driven to the service center for further testing < p > all Tesla models are equipped with physical door opening mechanisms. Taking model 3 and model y as examples, the physical door opening mechanisms are located on both sides of the front doors_ blank" href=" https://news.163.com/news/search?keyword=%E8%BD%A6%E7%AA%97 "> the front side of the window < / a > switch can be pulled up to open the door in case of emergency. This function is tested to be normal after our personnel arrive at the scene < p > we are very concerned about and understand the customer's experience. At the same time, we once again express our sincere apologies for not being able to arrive at the scene quickly to assist the customer < p > since the date of the incident, we have been actively communicating with customers to solve the problem of vehicle < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%BB%B4%E4%BF%AE "> Maintenance < / a > issues. Explained the use of the physical door opening mechanism to the customer, and actively assisted and cooperated with the maintenance of the vehicle. The customer's imported model 3 model was purchased in 2019 and has been driving over 91000 km normally. The two sides are still communicating with each other on the customer's needs < p > Tesla would like to remind car owners that if there is a low 12V battery alarm, please deal with it as soon as possible to prevent the occurrence of power failure. If the door cannot be opened by electronic switch in case of power failure, please keep calm, use physical door opening mechanism to unlock the door and leave the vehicle, and call 400-910-0707 or local service center immediately < p > < b > related reading: < / b > < / P > < p > <-- StartFragment-->

2023-03-22 10:04:35