Use wechat to scan the QR code < / P > < p > to share with friends and circle of friends_ blank" href=" https://news.163.com/news/search?keyword=%E7%89%B9%E6%96%AF%E6%8B%89 "> Tesla < / a > brake problem. Tesla made a statement late at night for the third day in a row that the relevant special handling group took the initiative to contact and report the relevant situation with Zhengzhou municipal market supervision and Administration Bureau, and was willing to provide the original data of the vehicle half an hour before the accident to the third-party appraisal agency or the technical supervision department designated by the government or the consumer himself. At the same time, we sincerely request Zhengzhou Municipal Supervision Bureau to appoint an authoritative and qualified third-party testing and Identification Organization to carry out testing and identification work and restore the truth as soon as possible. < / P > < p > Tesla said it would bear all the costs of the identification. At the same time, we promise to accept the test results no matter what. < / P > < p > thank you again for your concern. < / P > < p > our special processing group is working hard, now we will report the latest progress to you: < / P > < p > this afternoon, we have taken the initiative to contact and report the relevant situation with Zhengzhou municipal market supervision and Administration Bureau. In order to protect the rights and interests of consumers, we are willing to fully cooperate and provide the original vehicle data half an hour before the accident to the third-party appraisal agency or the technical personnel designated by the government The supervision department or the consumer himself. < / P > < p > at the same time, we urge Zhengzhou Municipal Bureau of supervision to appoint an authoritative and qualified third-party testing and Identification Organization to carry out testing and identification work and restore the truth as soon as possible. < / P > < p > we are responsible for all costs incurred in the identification. At the same time, we promise that no matter what the test results are, we will accept them. < / P > < p > thank you again for your understanding. < / P > < p > before Tesla's announcement, the market < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%9B%91%E7%AE%A1%E6%80%BB%E5%B1%80 "> the State Administration of supervision and administration of the people's Republic of China has instructed the market supervision and administration departments of Henan Province and Shanghai Municipality to safeguard the legitimate rights and interests of consumers in accordance with the law. < / P > < p > the full text is as follows: < / P > < p > recently, the rights protection of Tesla car owners has aroused widespread concern at Shanghai auto show. The General Administration of market supervision attaches great importance to it and has instructed the market supervision and administration departments of Henan Province and Shanghai city to safeguard the legitimate rights and interests of consumers in accordance with the law. At the same time, it emphasizes that enterprises should earnestly fulfill the main responsibility of quality and safety, and provide consumers with high-quality and safe products and services. < / P > < p > in addition, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E4%B8%AD%E5%9B%BD%E6%B6%88%E8%B4%B9%E8%80%85%E5%8D%8F%E4%BC%9A "> the China Consumer Association also issued an article saying that the Consumer Association of China holds the view that respecting consumers is the first prerequisite for business operation. China Consumer Association is highly concerned about this. I would think: < / P > < p > the first premise of business operation is to respect consumers. In the face of consumer complaints, enterprises should listen carefully, negotiate sincerely, and give consumers reasonable explanations and effective solutions. As an automobile manufacturer, enterprises should make use of professional knowledge to strictly self-examine when they master relevant data, and technical advantages should not become obstacles to solve problems. < / P > < p > < p > enterprises should implement product quality responsibility according to law and take effective measures to protect the safety rights and interests of consumers. Enterprises have the obligation to produce evidence to prove product safety, take measures to improve the quality of products and services, and show sincerity to solve the consumer demands involved. < / P > < p > consumers who suffer personal or property damage due to purchasing or using goods or receiving services shall have the right to obtain compensation according to law. China's law provides many ways for consumers to protect their rights, such as reconciliation, mediation, arbitration, litigation and so on. Consumers' claim of rights should be carried out in accordance with the law, rationally safeguard their rights, and avoid radical behavior. < / P > < p > China Consumer Association hopes that the enterprises involved will actively cooperate with the investigation, actively provide data and information, properly handle consumer disputes, and effectively protect the legitimate rights and interests of consumers.