Use wechat scan QR code < / P > < p > to share with friends and circle of friends < / P > < p > evening news on April 20, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E7%89%B9%E6%96%AF%E6%8B%89 "> Tesla < / a > apologized on the social media account in the evening for the rights protection incident of Shanghai auto show owners. Tesla said that it has set up a special handling group and special office to try its best to meet the demands of car owners and make them satisfied under the condition of legal compliance. < / P > < p > Tesla said that "in order to make up for the discomfort of car owners to the greatest extent, as well as the adverse effects on their car use experience and life, we are always willing to do our best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill our commitment to be responsible to the end." < / P > < p > in addition, Tesla has set up a special handling group and special office to try its best to meet the demands of car owners and make them satisfied under the condition of legal compliance. (quiet) < / P > < p > < br / > < / P > < p > < b > the following is the content of Tesla's apology: < / b > < / P > < p > Dear customers, netizens and media friends: < / P > < p > we apologize for not solving the problem of car owners in time. < / P > < p > today, as in the past, we listen carefully to all kinds of voices from the media and the Internet. Tesla appreciates the trust and tolerance of car owners, netizens and media friends, and actively listens to the opinions, suggestions and criticisms of customers, netizens and media friends. In order to make up for the discomfort of car owners to the greatest extent, as well as the adverse impact on their car use experience and life, we are always willing to do our best to actively communicate with car owners, seek solutions with the most sincere attitude, and firmly fulfill our commitment to be responsible to the end. < / P > < p > Tesla respects and firmly obeys the decisions of relevant government departments, respects consumers, abides by laws and regulations, and resolutely and positively cooperates with all investigations of relevant government departments. < / P > < p > < p > to this end, we have set up a special handling group, special office, and strive to meet the demands of car owners and make them satisfied under the condition of compliance and legality. < / P > < p > at the same time, we still earnestly hope that car owners can give us the opportunity to seek better solutions to problems, strive to achieve satisfactory results in many ways, and really safeguard the rights and interests of consumers. < / P > < p > based on this experience, we will try our best to draw lessons and seriously summarize. In the case of cooperating with the investigation of relevant government departments, we will carry out strict self-examination and self correction, sort out and rectify our own unreasonable problems and service processes that do not conform to the service standards, and strive to achieve the goal of immediate investigation and reform, immediate inspection and reform, respect consumers and respect the market. < / P > < p > we will continue to listen to customer feedback, constantly optimize customer experience, and constantly serve every customer. < / P > < p > once again, I apologize to the car owners and thank you for your tolerance and understanding.