Share the QR code < / P > < p > with friends and circles of friends < / P > < p > on July 26. According to business insider, two former employees of Tesla, an electric vehicle manufacturer, disclosed that Tesla energy, the company's solar energy department, has established two special teams dedicated to searching and searching on social media Review and handle complaints about the company and its CEO Elon Musk < p > < / P > < p > a former employee pointed out that the first team was composed of about 20 employees. In addition to solving the problems raised by customers, the team also tried to persuade customers to delete the complaint posts against Tesla. The second team consists of nine people who are looking for complaints against musk. This coincides with Tesla energy's advertisement for "customer support specialist" in January. The advertisement said that the candidate would solve the problem of "social media upgrade" for musk < p > a former manager of Tesla energy also confirmed that the company has a dedicated team to search for social media complaints. The manager left last year and worked at Tesla until then. He and the first former employee said: "these people are basically looking for anything related to Tesla, Tesla energy and musk." It is reported that these employees also received instructions to politely ask customers to delete their complaints on social media < p > the first former employee said that he had not worked in these two social media complaint teams, and usually handled these complaints through Tesla customer service channels. He estimates that the average complaint team member needs to handle 18 customer complaints from regular customer service channels every day, so they have to find time to look for angry posts on social media < p > he also said: "employees handling complaints have little downtime. And in order to avoid missing the deadline, they need to continue working during breaks. " < p > the former manager of Tesla said that for customers, posting on social media sometimes urges the company to resolve complaints faster than through customer service. A Tesla energy customer, who asked not to be named, said that when there were problems with their solar roof contract, they received this suggestion from Tesla project manager < p > the customer said: "the project manager asked me to complain online on Twitter or Facebook, because she said Tesla's only concern is social media sentiment." He later posted on twitter, but said he didn't know if it would be different, because Tesla never specifically contacted him < p > Tesla energy's customers said in May that the company had "cold handled" their complaints for several weeks. A customer admitted that Tesla's representative called him after he complained through Twitter, but no one asked him to delete this tweet（ Small) < / P > < p > (this article is translated from business insider) < / P > < p >