Share with friends and circle of friends by wechat scan QR code_ blank" href=" https://news.163.com/news/search?keyword=%E7%89%B9%E6%96%AF%E6%8B%89 "> Tesla < / a > pay < a target ="_ blank" href=" https://news.163.com/news/search?keyword=%E8%B4%AD%E8%BD%A6%E6%AC%BE "> after the purchase money < / a >, it was found that without any warning and prompt, Tesla collected another purchase money, which has put them under financial pressure, with the specific amount affected ranging from 37000 to 78000 US dollars. < / P > < p > Tom Slattery and his wife are one of them. When they received a text message on March 24 that Tesla was going to deliver the car to their home in one to three days, they were still very happy, and all he needed to do was upload the vehicle insurance certificate online, < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E8%B4%AD%E8%BD%A6%E4%BA%BA "> the car buyer's < / a > driver's license is used to complete the order and finally choose the online payment method, which is exactly the beginning of the problem. < / P > < p > at present, Tesla's online payment methods for customers who prepay all the car money are bitcoin and automatic bank account deduction, while Mr. Slattery chose the second one. But when he filled in the account information and authorized it, he woke up the next morning and found that something was wrong - because his account had been deducted nearly $53000, which was also the amount he should pay for the model y he ordered. < / P > < p > Mr. Slattery immediately found that the situation was not right, and began to contact Tesla, but after a whole day of contact, he ran into a wall everywhere. Finally, he had to drive to the Tesla store in Burbank, California to have a dialogue with the sales staff. However, according to him, the situation seemed not good: < / P > < p > they told me to call my bank and ask the bank to return the money, which was not at all good inadmissibility. You deducted more than 50000 dollars from the customer, but let the customer solve the problem by himself? I've been pushing them. < / P > < p > and until five days later, he still didn't receive the new car and didn't even have a definite time to refund it. The bigger problem is that they are preparing to buy a new house in another state, and financial obstacles may affect their timely access to loans. < / P > < p > in addition, according to CNBC, the problems encountered by other customers are similar to Slattery's. they are all due to the fact that they have been overcharged when they directly deduct money from their bank account, and they have encountered obstacles when they refund money. Some of them are about to face overdraft and < a target = "_ blank" href=" https://news.163.com/news/search?keyword=%E4%BF%A1%E7%94%A8%E5%8D%A1 "> credit card < / a > installment fee. < / P > < p > Tesla didn't respond to the related incidents, but Dave excell, founder of featurespace, a technology company mainly engaged in financial crime prevention, said that this is a common problem in e-commerce and banking business, and the relevant platforms can use the de duplication function to prevent the occurrence of duplicate charges and allow the duplicate transactions that should occur to pass through. As for those customers who have been charged twice but have actually placed an order only once, excell said: < / P > < p > the best way is to let the business know that something has gone wrong and ask them to reverse the transaction or return the money. This should be the easiest way. Of course, contacting banks to try to reverse the deal should also work, but it will take more time and require coordination between banks and businesses.